Q99bet Privacy Policy — Our Commitment to Protecting Your Data

Q99bet is one of Bangladesh's most trusted online Sports Betting and Live Casino platforms. Keeping your personal information safe while you use our platform is our highest priority.

This Privacy Policy applies to the q99bet website (q99bet.net) and all its services. By creating an account or using any service on this platform, you are deemed to have accepted this Privacy Policy.

We believe transparency is the foundation of trust. That's why our Privacy Policy is written in clear, plain language — so you always know exactly what we do and don't do with your data.

When you register and use services on q99bet, we collect the types of information listed below. Each piece of data is collected for a specific purpose, and nothing beyond what is necessary is gathered.

Automatically Collected Information

When you browse the q99bet website, our system automatically collects certain technical information — such as your IP address, browser type, screen resolution, and page load time. This data does not directly identify you, but helps ensure the platform's performance and security.

Q99bet uses the information we collect solely for specific, legitimate purposes. We never process your data unnecessarily.

Primary use

• Account creation, management, and verification.
• Processing deposit and withdrawal transactions.
• Providing betting and gaming services.
• Providing customer support and resolving complaints.
• Accurate distribution of bonuses & promotions.

Secondary Use

• Personalizing your platform experience.
• Sending relevant promotions and offers (with your consent).
• Fraud detection and prevention.
• Compliance with legal obligations.
• Analyzing and improving platform performance.

Q99bet does not sell your personal data to third parties. However, in limited and specific circumstances, information may be shared with trusted partners.

When Information May Be Shared

• Payment Processors: Necessary information is shared with Mobile Pay, Nagad, and Rocket to process deposits and withdrawals.
• Legal Authorities: Information may be disclosed to relevant authorities under court order or legal obligation.
• Security partners: Limited data may be shared with specialized agencies for fraud detection and anti-money laundering purposes.
• Technology Service Providers: Companies involved in server and IT infrastructure management may access limited data under strict confidentiality agreements.

Q99bet uses cookies and similar technologies on its website. Cookies are small text files stored in your browser that help improve your browsing experience.

Types of Cookies We Use

• Essential Cookies: These cookies are essential to maintaining your login session and ensuring platform security. Without them, the platform will not function properly.
• Functional Cookies: Used to remember your preferences, language settings, and past activity.
• Analytics Cookies: Used to analyze page visits, click patterns, and site performance. This data is fully anonymized.

Cookie Controls

You can disable or delete cookies at any time through your browser settings. Please note that disabling essential cookies may limit certain features of the platform.

Q99bet does not retain your data longer than necessary. Retention periods are defined based on the type of information.

• Account Information: Up to 5 years from account activation through closure.
• Transaction History: Retained for a minimum of 5 years as required by legal obligations.
• KYC Documents: Up to 7 years after account closure.
• Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies last up to 1 year.
• Log Files: Up to 90 days for security purposes.

As a q99bet member, you have certain fundamental rights over your personal data. We respect these rights and act on them as promptly as possible.

To exercise any of these rights, email us at support@q99bet.net. We typically respond within 30 business days.

Q99bet uses industry-leading technology to keep your personal information secure. Our security systems are multi-layered and continuously updated.

• SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
• Two-Factor Authentication: An additional layer of security when logging into your account.
• Firewall & Intrusion Detection: Unauthorized access attempts are automatically detected and blocked.
• Regular Security Audits: Regular security audits are conducted by independent third-party experts.
• Data Backup: Regular encrypted backups are stored on secure servers.

Q99bet strictly prohibits users under the age of 18. We do not knowingly collect any personal data from minors.

• Age verification is mandatory at the time of registration.
• If we hold any data belonging to a minor, we will delete it immediately upon notification by a parent or guardian.
• We use a KYC verification process to prevent minors from accessing the platform.

If you have any questions, concerns, or complaints about this Privacy Policy, please don't hesitate to reach out. We're always here to help.

• Email: support@q99bet.net
• Response Time: Typically within 24–48 hours.
• Privacy requests: Response within a maximum of 30 business days.

Any changes to our Privacy Policy will be published on this page, and registered members will be directly notified of any significant updates.